Commercial Disclosure
Legal Name
Masami Sorada
Address
Room 1003, Alpha States Higashi Fukatsu, 3-1-41 Higashi Fukatsucho, Fukuyama-shi, Hiroshima, 721-0974, JAPAN
Phone Number
We will disclose without delay if requested. Hours: 10:00 - 18:00 (excluding weekends and holidays)
Email Address
cyan.viridian@gmail.com
Head of Operations
Masami Sorada
Additional Fees
Shipping Fees: We offer two shipping plans: Standard and ePacket (with tracking). Shipping fees vary depending on the shipping plan, destination, and order quantity. You can confirm and choose your preferred option on the payment page.
Exchanges and Return Policy
【Exchanges and Returns for Defective Items】 If your item is damaged or defective, please contact us within 3 days of receiving the item with a message describing the issue and clear photos showing the problem. After reviewing the situation, if it is determined that the cause is related to the production process, we will offer a replacement or a refund at our expense. *Please note: For one-of-a-kind items, we may not be able to recreate the exact same product due to material limitations. In such cases, we will consult with you to find the best possible solution. 【Exchanges and Returns Due to Customer Convenience】 All of our products are handmade and shipped internationally. Therefore, we do not accept returns or exchanges for reasons related to customer preferences. Please be sure to carefully review the product photos and descriptions before placing your order.
Delivery Times
We will ship your order within 7 business days after payment. Delivery is expected within 14 to 20 days from the shipping date. We kindly ask that you place your order well in advance to allow enough time for delivery.
Accepted Payment Method
Credit Card
Payment Period
Payments are processed immediately at the time of order.
Price
Price displayed on each product page.